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Warranty, Returns & Repairs

Our Warranty Policy

To ensure you receive the highest tier of coverage, all products purchased through
Foletti Computer Superstore are covered strictly by their official Manufacturer’s Warranty.
Foletti Computer excludes independent retail warranties.

Why direct manufacturer contact is better for you:

  • Faster Turnaround: Dealing directly with the brand's certified service center significantly speeds up your repair process
    and cuts out unnecessary transit legs, making it more eco-friendly.
  • Avoid Logistical Delays: When a retailer has to act as a middleman without direct brand contact, standard RMA
    procedures can take a month or longer. Foletti Computer cannot influence or alter the processing speed or final decisions
    of the manufacturer.

Important Liability Note: If a manufacturer denies a warranty claim (e.g., due to expired terms, customer-
inflicted physical damage, or issues outside standard coverage limits), the manufacturer and/or Foletti Computer
reserve the right to bill the client for any accrued administrative or diagnostic costs.

Step-by-Step Defect Reporting Guide

If your product develops a fault covered under the manufacturer's warranty terms,
please follow this exact
procedure to initiate a claim:

Step 1: Check Your Documentation
Locate your original order confirmation and retail invoice. Double-check that the unique
Serial Number (SN) printed on your physical product matches the invoice exactly.

Step 2: Contact the Service Hub
Many major manufacturers manage direct customer service centers. We strongly recommend
contacting them directly to arrange a local drop-off or mail-in repair.
If you are unsure of the correct address or contact point for your specific product's brand,
email us at [email protected] and we will guide you.

Step 3: Document & Package Your Item
Before mailing anything, safely package the item. Suppliers require the original retail
packaging complete with all original accessories, manuals, and components to authorize
a replacement or item transfer.

Step 4: Attach Required Files
You must include your proof of purchase (invoice or delivery note), a precise description
of the technical fault, and full photo documentation showing the item's outer condition
from all sides. (All-side photos are strictly required by suppliers for components like Hard Drives,
Motherboards, and CPUs).

Understanding Manufacturer Customer Service Practices

With over 30 years of experience in the e-commerce sector, we want to help you spot misleading
customer service tactics:

  • The "Pass the Buck" Strategy: Some manufacturers try to push technical support entirely onto the retailer. This can lead
    to poor service and extended repair times, making the seller look responsible for a factory defect.
  • Why We Cannot Intervene Directly: If a manufacturer tells you to contact us for an immediate replacement, refund, or repair,
    please evaluate this claim carefully. We cannot open or repair devices directly at our hub,
    as unauthorized tampering will instantly void your official brand warranty.
  • The Correct Flow: The compliant route involves returning the item to the supplier network, which manages
    service loops directly with the manufacturer's technical team. When a brand explicitly states
    they handle their own service or that processing must go through a structured dealer channel,
    it is a sign of operational integrity and transparent consumer practices. We are always
    available at [email protected] to help you navigate these issues.

How to Report Transport & Shipping Damage

Despite our strict packaging standards to ensure your goods arrive flawlessly,
transit accidents can occasionally happen. If your order arrives damaged,
please act immediately:

1

Notify the Courier: If a package shows visible exterior damage or tears upon delivery,
report it immediately to the courier driver on the spot.

2

Submit a Claim to Us: Immediately after receiving the damaged package,
send an email to [email protected] containing:

  • Your active Order Number
  • A detailed description of the product damage
  • Clear photos showing the item and the damaged box from all outer sides.
    Crucial: Shipping carriers also strictly require photos of the internal packaging
    materials to process insurance claims.
3

Investigation: Once we receive these files, we will open an official investigation with the
transit carrier and update you on your replacement steps as quickly as possible.

How Our Order System Works

To ensure our customers have the absolute highest probability of securing high-demand electronics and
low-stock items, Foletti Computer Superstore operates a fully automated, real-time procurement system.

The moment your order is successfully submitted and payment is verified, our system instantly locks in the
inventory and forwards the acquisition request directly to our local Swiss or European distribution partners.
This high-speed automation allows us to dispatch your products as quickly as humanly possible.

Return & Cancellation Guidelines

Because our supply chain and ordering processes are instantly committed upon purchase,
our cancellation and return parameters are uniquely structured:

  • Finality of Automated Orders: Due to the direct, automated transfer of order data to our suppliers,
    standard product returns or order cancellations are generally
    not possible once an order has been finalized.
  • Review Your Cart: We kindly ask that you carefully review your product specifications,
    quantities, and compatibility requirements in your cart before clicking the final
    payment button.